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  3. SURVEY FOR CUSTOMER SATISFACTION

SURVEY FOR CUSTOMER SATISFACTION

1 - Personal Data
2 - Why did your Society choose Rampinini for :
Motivations:
3 - Please, give use your rate about provided services:
Shipping / Withdrawal operations excellent good suff. insuff. N/A
easyness to contact the company / opening time
answer velocity
staff courtesy
staff professionality
Withdrawal operations excellent good suff. insuff. N/A
withdrawal punctuality
image of society transmitted by Rampinini staff
staff courtesy
means eligibility
Shipping operations excellent good suff. insuff. N/A
shipping time punctuality
respect of tassative deliveries
shipping means eligibility
Warehouse excellent good suff. insuff. N/A
warehouse organization
order and cleaning
state of preservation of your products
staff courtsy
Billing excellent good suff. insuff. N/A
respect of billing time and billing conditions
Customer service excellent good suff. insuff. N/A
customer service
staff courtesy
4 - Have you encountered any dissatisfaction with Rampinini?
5 - Problems are solved efficiently?
6 - Globally, how do you rate:
excellent good suff. insuff.
service gobal quality
quality / price rate
7 - Have You got any suggestions to let us improve our service?
Prendi visione della nostra Informativa Privacy “Indagine Soddisfazione Clienti”
CERTIFICATIONS
What has been recognized Us:
9001:2015
QUALITY CERTIFICATION
14001:2015
ENVIRONMENT
45001:2018
SECURITY AND HEALTH AT WORK
CERTIQUALITY
CERTIFICATION OF EXCELLENCE